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FAQs
Can I check the status of my order?
We will send you an order confirmation email immediately after receiving your order, so you get verification that your order was properly received. We will also send you a shipment confirmation email when your order leaves our warehouse. If you have registered, You can also check your order status in your account.
What if I don't know how to install？
You could reach to our customer service for detailed instruction.
Does HIGH COUNTRY OFFROAD charge sales tax?
Sales tax is included in our price. You don’t have pay again in checkout.
Where can I input my coupon code?I can't find it in cart page?
You could input the coupon code after clicking “check out”. The input box is not in cart page.
How long does it take to receive my order?
We ship from our US warehouse or Amazon warehouse. Your order normally arrives in 3-5 days.
What is your shipping policy?
You can check out our shipping policy here.
What is your return policy?
Our return policy lasts 30 days. For more information, you could check out our return policy.
What payment method do you accept?
We accept payment via American Express, Apple Pay, Master, Visa, PayPal.
How to apply for a dealer and order in bulk?
You could enter your information and applyhere. We will reply in 1 business day. If you are approved to be our dealer, you will get a wholesale account for ordering in bulk.
How do you protect my information?
HIGH COUNTRY OFFROAD is committed to keep your personal information safe and private.Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. For more info, please check out in our privacy policy.
