US FREE SHIPPING
Free Shipping Offers are for Standard Ground Delivery Service and are only valid for shipping addresses within the 48 contiguous United States.

(Free shipping is available for orders of $75 or more.Truck freight and oversize charges still apply unless otherwise noted.)

We ship via UPS Ground and/or USPS and/or FedEx to all locations in the Continental 48 States, excluding Alaska/Hawaii, APO/FPO, US Protectorates.

SHIPPING TIME

For shipping within the 48 contiguous Unitied States the estmiated time for shipping and handling will be betweek 5-10 buisness days. This is dependant on your location and distance from our warehouses.

For shipping outside of the 48 contiguous Unitied States contact support@highcountryoffroad.com for a shipping estimate.

**Custom order products can take longer to process than standard items. You can expect shipping times stated above but this could go longer depending on the extent of customization needed**

INTERNATIONAL SHIPPING

Please contact us with the information of order product/ shipping address/ name/ email/ phone. We will create you an order and invoice for you to pay via paypal or credit card.

HANDLING AND DELIVERY TIME（IT WILL TAKE LONGER DURING COVID-19)
Please allow 2-4 business day handling time to ship from the warehouse and 3-6 days in transit for delivery.

Ground shipping normally takes about 3 to 6 business days, it depends on the distance your shipping address. Truck freight usually takes 6-8 business days to delivery to your address.

During peak seasons, processing times are longer than usual. Thanks for your patience.

For Pre-Order Products, please refer to the products page for the detail delivery time.

SHIPPING METHOD
Your orders will be shipped from the closest warehouse, which may locate in the West/ South/ East of US. If the items in your order are in different warehouse, you will receive a tracking number for each package that ships separately. You will receive multiple tracking numbers in this case.

Our shipping method may be, or a combination of, Expedite Shipping (2-3 days delivery), Standard Shipping(4-6 days delivery) Truck Freight(5-10 days delivery). Our couriers include UPS, Fedex and Truck Carriers.

SHIPMENT TRACKING
We will update you with the tracking number for every order that is placed with a valid email address. If you have not provided an email address, you can contact us for tracking

information. Tracking information is also available by logging into your account (if with the same email address used to place your order).

You can check the tracking history of your orders via the official site of ups/ fedex/ usps and truck company with the tracking number and carrier information.

LOST/DAMAGED SHIPMENTS
We try our best to prevent damage to all packages during transit by packing each order carefully. From time to time, though, damage will occur despite our precautions.

For items shipped through a freight carrier, do not sign for or otherwise accept any items with physical damage. These items should be refused and returned to us. When you sign for a product on a freight shipment without notating anything, you are COMMITTING TO KEEPING THE PRODUCT IN ITS CURRENT CONDITION.

For items shipped through a parcel carrier (eg. USPS, UPS, FedEx), if you receive an item that has been damaged in transit please call us within 72 hours of receipt and we will have a new product sent to you.

Please hold on to the original item, including the packaging and packing material, because in many cases the carrier will want to inspect the items during the claims process. A representative of the carrier may contact you to set up a convenient time to inspect and pick up the package for return. If no one comes to inspect the package, or they do not take it with them when they do, please contact us and we will send you a Return Tag to send the damaged product back to us.

If you have not received your order even after the tracking shows it was delivered, contact us within 5 business days.

UNDELIVERABLE OR REFUSED SHIPMENTS
Packages will be returned to us by the carrier if they cannot be delivered due to incomplete or incorrect addresses, are not picked up from the shipping carriers facility, or if the recipient refuses delivery. All packages returned to us for the above reasons can take up to 3 weeks to be processed. The return shipping costs of any refused or undeliverable shipment(s) may be deducted from any refund at High Country Off-Road’s sole discretion.

CONTACT US
For more information, please don’t hesitate to contact us or send direct email to support@highcountryoffroad.com with your order number.