RETURN/ REFUND RULES

Our policy lasts 14 days. If 14 days have gone by since you receive your item, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return or exchange, your item must be unused, resalable and in the same condition that you received it. It must also be in the original packaging.

 

SHIPPING FEE

If we send you a different product from the one you ordered, or if the item is defective, just contact us via support@highcountryoffroad.com with an image or video showing the case, we will process an exchange or refund as soon as possible. High Country Off-Road will cover all the return or exchange shipping fee if the issue is product substitution or damage. 

Otherwise, highcountryoffroad.com is not liable for shipping fee. You will be responsible for the shipping cost to return the item to us. We may charge you up to a 25% restocking fee at our discretion.

RETURN SHIPPING METHOD

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

RETURN/ REFUND PROCESS

 

1. Please email support@highcountryoffroad.com to request a refund or return with image or video to show the issue.

2. If you are approved to return, our after sale team will reply with warehouse address as soon as possible.

3. Included in your package a signed letter stating the reason for your return and your order number.

4.  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. This process could take up to 30 days to be completed or longer depending on multiple factors.

CANCELLATIONS

Cancelled orders are subject to a 15% cancellation fee. 

CHANGE SHIPPING ADDRESS

Change Shipping Address After Ordering will be subjected to 15% change fee. 

INVALID SHIPPING ADDRESS

Please make sure to enter the right shipping address. We try our best to decrease handing time, so there’s very small time gap to change your shipping address. Please write to support@highcountryoffroad.com to change your address. If it’s too late and the parcel is return due to wrong address, the buyer has to pay for the return fee. 

TRUCK CARRIER FOR OVERSIZED PRODUCTS

When you order oversized product, we will ship via truck carrier. The truck carrier will call you before going out for delivery. If they return the order due to missed call, you have to pay for the shipping and return fee. 

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@highcountryoffroad.com.